Privacy Policy

1. Who We Are

Novara Horizons Creations ("Novara", "we", "us", or "our") builds websites, business systems, demo portals, managed hosting solutions, and custom software for clients in Zimbabwe and beyond. This Privacy Policy explains how we collect, use, store, and share personal information when you use our website, contact us, request a demo, order services, use the hosting portal, or communicate with our team.

2. Information We Collect

Depending on how you interact with Novara, we may collect:

• Contact details: your name, email address, phone number, organisation, and message content.
• Project and service details: information about the website, system, hosting package, demo, domain, deployment, or support request you submit.
• Client portal data: account details, order records, billing cycle choices, payment proof uploads, service status, support tickets, and activity logs.
• Technical and security data: IP address, browser type, device information, pages visited, timestamps, form submission metadata, and anti-spam verification results.
• Communications: emails, calls, WhatsApp messages, form submissions, and other records needed to respond to you or support a service.

Please do not submit real patient records, confidential client records, card numbers, passwords, or other highly sensitive information through public website forms unless we have provided an approved secure channel for that purpose.

3. How We Use Information

We use personal information to:

• Respond to enquiries, prepare quotations, and discuss your project requirements.
• Book, manage, and follow up on demo requests.
• Create, administer, and support hosting portal accounts and service orders.
• Process billing records, payment confirmations, renewals, and service lifecycle notices.
• Provide technical support, troubleshoot issues, and improve our systems.
• Protect the website, demo portal, hosting portal, and our users from spam, abuse, fraud, and unauthorised access.
• Comply with legal, accounting, security, and operational requirements.

4. Cookies, Logs, and Third-Party Services

Our website and portals may use cookies, session storage, server logs, and similar technologies to keep services working, remember logged-in sessions, secure forms, measure performance, and prevent abuse. We may also use trusted third-party services such as hosting providers, email delivery tools, spam-prevention tools, fonts, maps, embedded media, analytics, or payment-related services where needed to operate Novara.

Third-party services process information under their own privacy practices. You can adjust cookie and tracking controls through your browser settings, although blocking some technologies may affect login, ordering, or form functionality.

5. How We Share Information

We do not sell personal information. We may share information only where reasonably necessary with service providers, hosting partners, payment or billing support services, professional advisers, project collaborators approved by you, or authorities where disclosure is required by law or needed to protect rights, security, and service integrity.

6. Data Security and Storage

We use reasonable safeguards designed to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure. These safeguards may include access controls, secure hosting practices, backups, encryption where appropriate, password hashing, audit logs, and restricted administrative access.

No website or internet-connected system can be guaranteed to be completely secure. If we become aware of a security incident that affects your personal information, we will take appropriate steps based on the nature of the incident and applicable requirements.

7. Retention

We keep personal information only for as long as reasonably needed for the purposes described in this policy, including service delivery, support, accounting, security, legal compliance, dispute resolution, and legitimate business records. When information is no longer needed, we will delete, anonymise, or archive it in line with operational and legal requirements.

8. Your Choices and Rights

You may contact us to request access to the personal information we hold about you, ask us to correct inaccurate information, request deletion where appropriate, object to certain processing, or withdraw consent for optional communications. We may need to verify your identity before acting on a request, and some information may need to be retained where required for security, legal, accounting, or service continuity reasons.

9. Demo Systems and Test Data

Novara demo systems are intended for evaluation and demonstration. Do not enter real patient data, customer records, staff records, payment card data, or other confidential production information into a demo environment unless we have expressly confirmed that the environment is approved for that use under a separate agreement.

10. Children's Privacy

Our website and services are intended for businesses, organisations, and adult users. We do not knowingly collect personal information from children through this website. If you believe a child has provided personal information to us, please contact us so we can review and remove it where appropriate.

11. Links to Other Websites

Our website may link to third-party websites, platforms, or client systems. We are not responsible for the privacy practices, security, or content of websites that we do not operate. Please review the privacy notices of those services before sharing information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business operations. The updated version will be posted on this page with a revised "Last updated" date.